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If you have any other question, please send it to support@cilklashes.com
No, Cilk products are ultimately sold on CilkLashes website (www.cilklashes.com) currently.

Please make sure that you follow below steps:

1) Apply your Cilk magnetic eyeliner from the inner corner to the outer corner of your eye.
2) Wait for it to completely dry for about one to two minutes.
3) Apply your Cilk magnetic eyelashes from the inner corner of your eye to the outer corner.
4)Remove at night with the most ease and comfort and place your eyelashes back in your Cilk eyelashes box, clipping the magnets on the eyelashes to the magnets on the box.
5)Reuse your eyelashes for up to months and years.

Yes, our magnetic eyeliner and eyelashes technology has been tested medically and is completely safe to use on your eyes.
Yes, of course. Our product formula has been tested and created for the eyelashes to stay all day long sticked in place and they will not even fall with strong wind!
Cilk magnetic eyeliner contains safe iron powder which, when dry, will attract Cilk eyelashes which have magnets on their strips, and make them stick on your eye. Genious, right?
All packages are shipped via Canada Post.
For customer service inquiries, please e-mail us at support@cilklashes.com
No. All sales are final. Please refer to our Refund & Exchange Policy. Please note, Cilk Lashes reserves the right to refuse all returns or exchanges. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.
All packages are shipped via Canada Post. Items shipped outside of Canada may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Cilk Lashes. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Canada. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Yes, we run official giveaways on CilkLashes.com and on Cilk Lashes social channels (@cilklashes). Follow us to get a chance to win our giveaways.
We love to work with influencers. To collaborate with us, please refer to our Collabs Page for details on how to proceed.
Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers. Promotional codes are also offered on our Facebook, Instagram and other social platforms. Follow us @cilklashes to be up to date with our promotions.
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