We want you to love Cilklashes Magnetic Eyelashes as much as we do. If for any reason you are unsatisfied with your purchase that was made on our web site we have return options available.

To be eligible for refunds, all returns must be accompanied by all original components and proof of sale. Items purchased from other retailers, dealers or re-sellers and not directly from Cilklashes's e-commerce site are not eligible for return or refund. 

Cilklashes, LLC reserves the right to limit returns if we have reason to suspect misuse of our returns policy (such as excessive returns, unauthorized re-seller activity, or fraud).

To initiate a return or exchange, you must send email to support@cilklashes.com. In order to avoid fraud we can not provide refunds or exchanges without prior authorization.

Liner and other cosmetics: Liner and cosmetics are refundable for up to 14 days after delivery date.  

Lashes: Cilklashes Magnetic Lashes are refundable for up to 3 days after delivery date and must be returned with all of the components, including the Lash Anchors. Please check your Lashes within 3 days after delivery date. Due to the very small size We do not provide replacement or exchanges on Lash Anchors.

Exchanges on lashes must be for the same lash style.

Exchange and Return Shipping fees: Shipping fees are non-refundable. We do not provide return shipping labels for returns but we DO provide return shipping labels for exchanges within the return period. If you send in an exchange but decide you would prefer a refund (must be within the refund guidelines) there is a 25% warehouse processing fee once the exchange shipping label is used.

Exchanges: Exchanges a are non refundable/exchangeable final sale. If your exchange item(s) arrive damaged please let us know within 48 hours and we will exchange the item if it is still in stock. Lash exchanges are limited to the same lash style. 

Outside of the United States? International shipping does not include taxes, customs fees or free shipping. These additional charges are very common and must be paid prior to delivery. We will not provide a refund if you refuse to pay  your customs fees or taxes. In that situation the product is destroyed, not returned to us.

Unfortunately, we can not offer any refunds or exchanges on international orders and can not replace items that are reported as lost or stolen after delivery has been confirmed by the carrier. 

Large orders: Returns or partial returns from customers that have over $250 in any one order, or $400 of orders in a given month, must be initiated through our website within 72 hours of receipt of merchandise. 

Clearance merchandise is a non refundable/exchangeable final sale. If your clearance item(s) arrive damaged please let us know within 48 hours and we will exchange the item if it is still in stock or refund the purchase price. 

Missing Items: Please make sure your order is sent to a secure location such as a locked mailbox. Unfortunately, theft and fraud are common with packages that are delivered to non secure locations. Because of this, we can not provide refunds or replacement on merchandise stolen, lost or missing after confirmed delivery. 

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